Shipping Policy
Shipping & Delivery Policy
Thank you for choosing GenZCustom.in! Since we sell digital products such as downloadable posters and templates, there is no physical shipping involved. Please review our updated policy below:
1. Digital Delivery
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All products on GenZCustom.in are digital files (JPG, PNG, or PDF formats) and do not include physical prints or frames.
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Once your payment is confirmed, your digital files will be available for instant download directly from the website or via a secure link sent to your registered email.
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In rare cases, if you do not receive your download link within 1 hour, please check your spam or junk folder, or contact us at support@genzcustom.in
2. No Physical Shipping
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We do not ship physical items. No printed posters, frames, or physical products will be delivered.
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All orders are fulfilled digitally, making them accessible worldwide with no shipping charges.
3. File Access & Download Issues
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Please ensure you provide a valid and active email address at checkout to receive your digital files successfully.
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If you experience any issues while downloading your purchase, contact our support team, and we’ll resend your files promptly.
4. Refunds for Digital Products
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Due to the nature of digital products, refunds are not applicable once the files have been downloaded or accessed.
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However, if you receive a corrupt, broken, or incorrect file, please reach out within 48 hours, and we’ll provide a replacement or corrected version.
5. Customer Support
For any questions, assistance, or download issues, please contact us at:
📧 support@genzcustom.in
We’re here to ensure your experience with GenZCustom.in is smooth, simple, and satisfying.
