Return & Refund Policy

At GenZCustom.in, we are committed to providing high-quality digital products. Due to the nature of digital downloads, refunds or exchanges are generally not available. However, we are happy to assist if you experience issues under the following conditions.

Eligibility for Refunds

  • Corrupted or Incorrect Files: If your digital files are corrupted, incomplete, or incorrect, please contact us within 48 hours of receiving your download. We will review the issue and provide a replacement file promptly.

  • File Delivery Issues: If you do not receive your download link or email, contact us immediately, and we will resend your files.

Note: Since all items are digital, refunds are not provided for change of mind, accidental purchases, or user error.

How to Report an Issue

To request assistance with your digital product, email us at genzc.business@gmail.com with:

  • Your order number

  • A description of the issue

  • Screenshots or files showing the problem, if applicable

We will review your case and respond with the next steps.

Refund Method

If a refund is approved due to a delivery or file issue, it will be issued to the original method of payment. Please allow 7–12 business days for processing.

Exclusions

  • Files that have been downloaded, modified, or used cannot be refunded.

  • Change-of-mind requests or accidental purchases are not eligible for a refund.

Contact Us

If you have any questions regarding our refund policy or need assistance, email us at support@genzcustom.in

Thank you for choosing GenZCustom.in! We are committed to ensuring you receive your digital products smoothly and hassle-free.